IT Support Analyst

Vienna, Austria

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About Sentry

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology

With more than $217 million in funding and 85,000 organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools

In This Role, You Will:

  • Assist with user account provisioning/deprovisioning and access management for various cloud technologies.
  • Run IT onboarding and orientation for new employees. 
  • Purchase, setup, deploy, and manage inventory levels of computer equipment.
  • Work alongside other support analysts, systems analysts, IT, and security teams to triage, escalate, and resolve employee-facing technology requests both onsite and remote.
  • Collaborate with team members to help lead a responsive, efficient, and effective help desk.
  • Subject-matter-expert for troubleshooting workstations, peripherals, A/V systems, and software platforms.
  • Play a role in maintaining the day-to-day operations supporting our existing IT systems, as well as, helping evaluate, select, and deploy new solutions and platforms.

You'll Love This Job If You

  • Passionate about delivering a great internal support experience.
  • Results-driven and takes initiative, both independently and in collaborative environments.
  • Want to make an impact and be part of a world class IT team.


  • Strong technical aptitude and the ability pick things up quickly.
  • 3+ years of relevant experience in an IT support function.
  • Experience with identity providers, google workspace, macOS, mobile device mgmt platforms, SaaS.
  • A willingness to learn, grow, and identify when you need to ask for help.
  • Excellent verbal and written communication skills.

Nice to have:

  • Previous startup/tech experience.
  • Flexibility (ability to work across different time zones) and ability to think quickly on your feet.
  • A positive attitude.


  • Competitive salary and meaningful equity
  • Commuter subsidy
  • Lunch reimbursement
  • Learning & Development stipend and various other benefits
  • Flexible working schedule
  • Austrian healthcare
  • Pet-friendly office
  • Company events (Hack Weeks, All Hands) and visits to our SF headquarters
  • Relocation assistance - you are living in, or willing to relocate to, Vienna, Austria area

Sentry values diversity and inclusivity in our company and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are obliged by law to quote the minimum wage of EUR 50,652-- gross per year for this position, in accordance with the respective collective agreement (IT-KV). The salary that Sentry offers you is adjusted to the current market situation and does significantly exceed it.


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