Technical CSM, Self-Service

San Francisco, California

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About Sentry

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.

With more than $217 million in funding and 85,000 organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

About the Role

Sentry’s Customer Success Managers are instrumental in bringing the value of our product to our customers around the world. You will be building a next-generation customer success motion that blends the best of proven approaches with rule-breaking ways.

In this role you will:

  • Focus on enabling target self-service customers to expand the value they attain with Sentry and seek expansion opportunities
  • Learn Sentry and provide direct best practices and training to customers
  • Develop best practices to communicate with a large number of accounts with rule-breaking ways to drive the growth of Sentry
  • Develop a fundamental understanding of Sentry s key functionality and value proposition
  • Develop and maintain customer relationships with key accounts
  • Be the your customers’ champion within Sentry
  • Build and drive customer engagement models/tech touch campaigns

Qualifications

  • At least 5 years of Customer Success experience, preferably with a B2B Software subscription for technical users
  • Hands on software development experience
  • Experience leveraging systems to interact with a large number of accounts at scale
  • Ability and interest in learning the Sentry product and ultimately provide training to new users
  • Prior experience conducting workshops to customers and discussing the pros & cons of implementing various technologies and business value
  • Confirmed ability to drive continuous product value with a strategic and creative mindset
  • You thrive in an environment that requires constant collaboration with your team to achieve KPIs
  • Experience with CRM tools like Salesforce and Gainsight
  • Possess exceptional verbal, written, social, presentation, and interpersonal skills that show enthusiasm, energy, and poise
  • You have a Bachelor’s degree or equivalent and a dedication to ongoing learning

Benefits

  • 100% medical, dental, and vision coverage for employees, 75% company-paid for dependents
  • Monthly commuter subsidy
  • Learning & Development stipend
  • Charitable matching program
  • Generous parental leave policy
  • Flexible working schedule and vacation policy, work from home policy, and real work/life balance
  • Friday catered lunches
  • Company events (Hack Weeks, All Hands, quarterly social events) and friends and family events

Sentry values diversity and inclusivity in our company and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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