Technical Documentation Writer

San Francisco, California

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About Sentry

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.

With more than $217 million in funding and 85,000 organizations that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

About the role

We’re looking for a technical documentation writer/information architect to join our docs team. Your day-to-day will consist of writing and maintaining documentation that helps developers find answers to questions about using our error-monitoring tool, Sentry. You’ll also be thinking about how to best structure new and existing content to make docs easy to navigate. This role will often reach across disciplines and work in collaboration with the engineering, product, and/or design teams. Because Sentry is open-source, a part of your time will be spent responding to our open-source community and looking over their submissions to the docs in GitHub.

In this role you will

  • Write, edit, and review technical content for users of Sentry
  • Champion and uphold our writing guidelines and best practices
  • Think about content architecture and how to make docs easier for users to navigate
  • Work collaboratively with internal and external docs contributors to ensure clarity and consistency
  • Check existing docs content to ensure freshness and relevance
  • Know what is happening in different departments and ensuring docs are being created for all new features
  • Look at pull requests in GitHub 
  • Work in Visual Studio Code to create new content

You’ll love this job if you

  • Love simplifying the complex 
  • Don’t have a problem asking for help
  • Know how to write about technical concepts in a human way 
  • Enjoy a collaborative writing process
  • Have a sharp eye for detail
  • Enjoy working in a developer-driven environment 
  • Can learn new tools and technologies quickly

Qualifications

  • Bachelor's degree or equivalent
  • Excellent written English skills and a demonstrated ability to explain complicated technical concepts clearly 
  • 4+ years of relevant experience; bonus if it’s in software, platform engineering, or documentation-writing
  • High-level understanding of the software development process

Benefits

  • Competitive salary and meaningful equity
  • 100% medical, dental, and vision coverage for employees, 75% company-paid for dependents
  • Monthly commuter subsidy
  • 401k program
  • Learning & Development stipend
  • Charitable matching program
  • Generous parental leave policy
  • Flexible working schedule and vacation policy, work from home policy, and real work/life balance
  • Catered lunches
  • Company events (Hack Weeks, All Hands, quarterly social events) and friends and family events
  • Relocation assistance - you are living in, or willing to relocate to the San Francisco Bay Area

COVID Vaccine Required - Reasonable Accommodations for Medical or Religious Reasons Considered

Sentry values diversity and inclusivity in our company and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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